Refund Policy
We are committed to maintaining a high standard of customer satisfaction. This Refund Policy outlines the conditions and procedures for obtaining a refund for eligible products. Please read this policy carefully, and contact us at chutchutrussian@gmail.com if you have any questions.
1. 7-Day Money-Back Guarantee (Courses)1.1 We offer a 14-day money-back guarantee on our course products. To qualify for a refund:
- You must submit your refund request within 14 days from the date of purchase.
- You must have completed less than three chapters of the course during this period.
1.2 If you meet the eligibility criteria, you may receive a 100% refund. Please contact us within the 14-day period at chutchutrussian@gmail.com to initiate your refund request.
1.3 Approved refunds will be processed to the original payment method within 14 days of approval.
2. Non-Refundable Digital Products2.1 All eBooks and other downloadable products are non-refundable due to the nature of digital content.
3. Order Process and Customer Support3.1 Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all orders and will handle all customer service inquiries and return requests.
Please direct any questions regarding our refund policy to chutchutrussian@gmail.com.